Frequently Asked Questions
Here's a concise summary of some of the commonly asked questions we receive about our wooden maps. Can't find the answer to your question, please message us.
General Questions
Some of the most asked questions regarding how to order, turnaround times and order add-ons.
How can I place an order?
Orders can be placed directly through this website. Simply select your desired map style, provide the location for your map, pick a frame size and choose any additional options like gift wrapping.
Will I get a proof image of the art before ordering?
Yes. For all our orders, I will send you a make a mock-up picture of how your map will look for you to amend/approve before I start making it.
Can I have my order gift-wrapped?
Yes, gift wrapping is available for an additional £3 and can be added to your cart alongside your map.
What is the turnaround time for an order?
As all orders are handmade, the standard turnaround time outside of peak periods is 3-5 working days. During peak periods (Christmas), turnaround times are usually 4-5 working days.
How can I contact customer service?
You can reach out to me via email at woodenmapsco@gmail.com or through the website's contact form.
Map Questions
Here's a rundown of the most asked questions about map sizes, how they're made and what we can do.
What products does WoodenMapsCo offer?
WoodenMapsCo specialises in laser-engraved wooden maps, custom-made according to your chosen location. Each map is pieced together and hand-painted, ensuring a unique and personalised finish.
Can I choose any location for my map?
Yes, you can choose any location you desire. Locations with streets, paths, waterways and/or are near the coast work best. We will then create a custom map based on your selection.
What sizes are available for the maps?
We offer two standard sizes:
- 300mm x 210mm
- 400mm x 300mm
If you're after a bespoke sized frame please contact us and we'll see what we can do.
How is the map framed?
Each map is framed in a high-quality wood frame that complements the engraved map.
Are the maps hand-painted?
Yes, if there is suitable detail such as an ocean, the map is hand-painted, which adds to the uniqueness and beauty of the piece.
What type of wood is used for the maps?
We use high-quality, sustainably sourced (FSC) MDF wooden boards for all of our maps.
Postage Questions
Here's an overview of frequent questions regarding shipping times, costs and tracking an order.
How much is shipping to the UK?
All orders shipped to the UK get free tracked shipping as standard. We use Royal Mail Tracked 48. Other postage options are available if you'd like faster delivery.
Do you offer international shipping?
Yes, we can ship worldwide. Please read the postage rates blog page which lists all the prices for popular countries.
Can I track my order once it is shipped?
Yes, every order, whether it's to the UK or abroad, is shipped using a trackable service provided by Royal Mail.
What is your return policy?
As each order is custom-made, we do not accept returns. If there is a defect or damage during shipping, we will always replace the item free of charge